Frequently-Asked Questions

Robin Costello BSc. DipAc. MBAcC. CertAc(China)
Duryard Valley Clinic, 5 High Croft, Exeter EX4 4JQ

Tel: 01392 424276

What can acupuncture treat?

There are over 1000 recommendations for treatment of more than 100 conditions, enshrined in clinical practice guidelines across 30 countries. You are welcome to call me about your specific complaint, or you can read my Conditions Treated page.

How many sessions will I need?

Weekly sessions are usually offered to begin with. I might suggest five or six depending on your condition, after which we will review progress & decide what to do next.

How much does it cost?

Sessions cost £48 for 45 minutes.

How do I book an appointment?

You can call me on 01392 424276 between 8.00am and 6.00pm Mondays to Fridays. You won’t have to speak to a receptionist – you’ll speak to me, so if there’s anything medical you would like to ask at this stage, you are welcome to do so.

How do I find the clinic?

Duryard Valley Clinic, 5 High Croft, Exeter EX4 4JQ. You will find me on the edge of Exeter University main campus, between Birks Grange and Duryard Halls. You can see detailed directions here.

Should I tell my GP I’m having acupuncture?

I always encourage patients to tell their GP, and GPs in turn are usually keen to hear of other treatments which their patients have found helpful.

How does coronavirus affect having acupuncture?

Life since 2020 has been extra stressful for many people, whether it’s frustrations flowing from lockdowns, or fear of covid. I would be delighted to welcome you to my acupuncture clinic. Just take note of the following.

Patients with an Increased Risk Status:
Notwithstanding vaccination, if you fall into this category, I still need to risk assess you for attendance, and you should be aware that because acupuncture involves touch and close proximity, there may be an elevated risk of disease transmission. This category includes firstly the following people (previously described as”clinically vulnerable”).
– Anyone aged 70 and older.
– Anyone under 70 with an underlying health condition. This means anyone instructed as an adult to get a flu jab each year on medical grounds because they have for example mild to moderate respiratory disease, heart/liver/kidney disease, a chronic neurological condition, or are immunocompromised due to steroids, HIV etc.
– Pregnant women.
– The seriously overweight ie a BMI of 40 or above.

It also includes the list of “clinically extremely vulnerable” people. This list includes but is not limited to, recipients of organ transplants, those with specific cancers or who are undergoing chemotherapy, those with severe asthma or COPD, and anyone on an immunosuppression therapy which would significantly increase infection risk.

Patients Categories I Cannot See:
– Those with Covid-19 symptoms or who have tested positive. You must stay at home and cannot attend my practice for a minimum of 10 days.
– Those who have had non-socially distanced contact with a person exhibiting Covid-19 symptoms eg a partner. You must remain at home for 10 days, from the date of your last contact, or if symptoms such as a fever persist beyond 10 days, then you must remain at home until they have gone.
– Those who are in temporary quarantine after returning from abroad.
– Those who have been asked by NHS test & trace, to self-isolate.

What you need to do: On your part, I just ask firstly that you arrive at the door punctually, and definitely no earlier than your appointment time. Secondly, please use the hand gel provided to clean your hands on arrival. Thirdly, always call me in advance if you have fallen into the category above of patients I am unable to see; we can reschedule for a later date, and keep the situation under review.